Refund Policy

Updated October 18, 2026

Automatic refunds

If we can't deliver an eSIM after payment, you're refunded automatically: Stars go back to your Telegram balance, crypto to your @CryptoBot wallet (minus network/service fees).

eSIM not installed yet

If the eSIM hasn't been installed (the QR code wasn't scanned and the install button wasn't used), contact support within 30 days of purchase for a full refund to the original payment method.

eSIM installed or used

An installed eSIM can't be refunded: the profile is already on your device. If data doesn't work because of us and we couldn't fix it, we'll refund in full or in part depending on the data used.

How to ask

Message @djus25 in Telegram with your order number or the eSIM's ICCID. We reply every day.